Privacy Policy

Lock & Key ("Lock & Key," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit lockandkeyinsurance.com, contact us, upload insurance or policy-related information, or otherwise interact with our website or services.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Information you provide to us

We collect information you choose to submit through our website, email, phone, text message, online forms, upload tools, or other communications. This may include:

• Name
• Phone number
• Email address
• Mailing address
• Apartment community or property information
• Unit number
• Messages or questions you submit
• Insurance policy documents or policy-related information you upload or provide
• Other information you choose to share with us

Please do not submit Social Security numbers, payment card numbers, health information, driver's license numbers, or other highly sensitive information unless we specifically request it and provide a secure method for submitting it.

Information collected automatically

When you visit our website, our site may automatically collect limited technical information needed to operate, secure, and maintain the website. We may also use a simple visit counter that increases the total count of website visits. The visit counter is used only for general website traffic awareness and does not identify individual visitors, create visitor profiles, or track users across other websites.

Depending on the way your browser and our website interact, limited technical information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of visit
• Referring website
• Basic website usage and performance data

We do not currently use third-party analytics or advertising tracking tools on our website. We may use cookies, log files, embedded media, spam prevention tools, security tools, or similar technologies where needed for basic website function, security, or performance.

How We Use Information

We may use the information we collect to:

• Respond to questions, requests, or messages
• Provide, manage, and improve our services
• Review, verify, or process insurance policy information submitted through our website
• Communicate with residents, property managers, clients, vendors, or other relevant parties
• Send service-related updates or requested information
• Maintain and improve website performance and security
• Prevent fraud, misuse, unauthorized access, or other harmful activity
• Comply with legal, regulatory, insurance, accounting, or business obligations
• Protect our rights, property, customers, users, and business operations

Policy Uploads and Insurance Information

If you upload a policy or other insurance-related document through our website, the document may contain personal information such as your name, contact information, property or apartment information, insurance carrier, policy number, coverage details, effective dates, or other information shown on the document.

We use uploaded policy information to review, verify, process, or administer the applicable service or request. We may share that information with parties involved in providing or administering the service, such as property managers, insurance carriers, claims administrators, technology vendors, or other service providers, as permitted by law and as reasonably necessary for the purpose for which the information was submitted.

Tenant Data and Business Systems

We may use software platforms and normal business systems to store, manage, and communicate about tenant, resident, property, insurance, and client information. These systems may include tenant data software, cloud storage, email, document storage, communications tools, and other business technology used in ordinary operations.

We use these systems to provide services, maintain records, communicate with clients or residents, verify insurance information, support customer requests, and operate our business. We expect our service providers to use information only as needed to provide services to us or as otherwise permitted by law.

Cookies and Analytics

Our website may use cookies and similar technologies to help the site function, improve performance, protect against spam or abuse, and support embedded content or third-party features. As noted above, our current website analytics are limited to a simple visit counter and do not include third-party analytics or advertising tracking.

You can usually set your browser to refuse or remove cookies. Some parts of the website may not function properly if cookies are disabled.

Text Messages and Other Communications

If you provide your phone number and agree to receive text messages from us, we may send service-related text messages, reminders, updates, or other communications related to your request, policy upload, insurance verification, account, property, or relationship with us. Message frequency may vary. Message and data rates may apply. You may opt out of text messages by replying STOP or by contacting us using the information below. You may request help by replying HELP or contacting us.

We do not sell mobile phone numbers or SMS opt-in consent information. We also do not share SMS opt-in consent information with third parties for their own marketing purposes.

How We Share Information

We may share information with:

• Service providers and vendors who help operate our website, tenant data software, cloud storage, email, communications, uploads, security, document storage, or other business operations
• Property managers, apartment communities, insurance carriers, claims administrators, or other parties involved in providing, verifying, or administering requested services
• Professional advisors, such as attorneys, accountants, auditors, or insurers
• Government authorities, regulators, courts, law enforcement, or other parties when required or permitted by law
• Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets
• Other parties when you direct us or give us permission to share the information

We do not sell personal information for money. If our practices change, we will update this Privacy Policy and provide any legally required choices.

Third-Party Websites and Services

Our website may link to or use third-party websites, portals, embedded videos, maps, login pages, upload tools, analytics providers, or other services that we do not own or control. Their privacy practices are governed by their own privacy policies. We are not responsible for the privacy or security practices of third-party websites or services.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, email system, upload process, storage system, or internet transmission is completely secure. Please use care when submitting information online and contact us if you need to provide sensitive information.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, comply with legal or regulatory obligations, and protect our rights and operations.

Your Choices and Privacy Rights

Depending on where you live and the laws that apply, you may have the right to request access to, correction of, deletion of, or a copy of personal information we maintain about you. You may also have the right to opt out of certain uses or disclosures of personal information.

To make a privacy request, please contact us using the information below. We may need to verify your identity before responding to your request.

You may opt out of marketing emails by following the unsubscribe instructions in the email or by contacting us. You may opt out of text messages by replying STOP.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of our website after an update means you acknowledge the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Lock & Key
500 E Thomas Rd
Phoenix, AZ 85012
Phone: 602-429-9229
Email: info@lockandkeyinsurance.com